Terms of Sales

  1. Purpose These general conditions of sale (GTC) govern the use of the website www.maisonlovati.com and govern the contractual relationship between Maison Lovati (hereinafter referred to as "we", "our", "our") and the user of the site (hereinafter referred to as "the client", "you" or "your"). By accessing the site and placing an order, you agree to be bound by these T&Cs.

  2. Products 2.1 Product Descriptions: We endeavor to provide accurate descriptions and representative images of our products on our site. However, minor variations may occur due to factors such as screen resolution. Product information is subject to change without notice.

2.2 Availability: All products are subject to availability. If a product ordered is not available, we will inform you as soon as possible and offer you an appropriate solution, such as a refund or a replacement product.

  1. Price and Payment 3.1 Price: The prices of the products are indicated in euros (€) and include the applicable VAT. Delivery costs are not included in the prices displayed, unless otherwise indicated.

3.2 Payment: Payment for products is made at the time of the order. We accept the following payment methods: credit card, debit card, bank transfer, or any other payment method indicated on our site. You warrant that you are authorized to use the chosen payment method.

  1. Orders 4.1 Order process: To place an order, you will need to follow the steps indicated on our site. Once your order has been placed, you will receive a confirmation email summarizing the details of your order.

4.2 Order cancellation: You can cancel your order before dispatch by contacting us by e-mail at maisonlovati@gmail.com indicating the order number. If the order has already been shipped, please refer to our return policy (section 6).

  1. Delivery 5.1 Delivery area: We deliver our products throughout Europe.

5.2 Delivery times: Delivery times are provided for information only. We make every effort to meet these deadlines, but we cannot be held responsible for delays caused by events beyond our control.

5.3 Delivery costs: Delivery costs are calculated according to the destination and the weight of the order. They will be indicated during the ordering process.

  1. Returns and Refunds 6.1 Returns Policy: If you are not satisfied with your purchase, you may return the product to us within 15 days of receipt. Products must be returned in their original condition, unopened and unused. Return costs are your responsibility, except in the case of a defective product or an error on our part.

6.2 Refunds: We will process your refund request within a reasonable time after receipt of the returned product. The refund will be made via the payment method used during the purchase.

  1. Intellectual property The www.maisonlovati.com website and its content are protected by intellectual property laws. You agree not to reproduce, distribute or use in any way the content of the site without our prior written permission.

  2. Data protection The personal information you provide to us is treated in accordance with our privacy policy. By using our site, you consent to this processing and guarantee the accuracy of the data provided.

  3. Modification of the CGV We reserve the right to modify these general conditions of sale at any time. Changes will take effect as soon as they are posted on our site.

  4. Disputes In the event of a dispute between you and Maison Lovati, we will endeavor to resolve the dispute amicably. Failing this, the competent courts of [indicate the competent jurisdiction] will have exclusive jurisdiction.